Computer systems operations support includes:

• System Administration of computing resources including, organizing file structures, including data and database administration, maintaining system and user accounts, managing disk storage, coordinating with support organizations for system preventive maintenance and repairs, trouble-shooting system problems, preparing system status reports on performance and utilization, maintaining system configuration records, assisting with hardware and software installations, etc.
• System Management of the computing environment including, monitoring and tuning performance of systems, managing system resource allocations, trouble-shooting system problems, developing command procedures and tools as required, planning/monitoring/performing installation of hardware and software upgrades/products, preparing system management reports, establishing and implementing system security procedures as required, anticipating growth needs and assisting in plans to meet those needs, etc.
• User Support and assistance through consultation, training in the use of automated resources, trouble-shooting user problems, and responding to user queries.
• Network Operations support including, monitoring communications equipment, coordinating with support organizations for network equipment maintenance and repairs, maintaining communications configuration records, and trouble-shooting network problems.